FREQUENTLY ASKED QUESTIONS (Troubleshooting)

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1. Do Distribution Lists propagate to other PCs?

   Yes, Distribution Lists propagate to other synchronized PCs.

2. Do I initiate synchronization from one computer or from all?

   You should initiate synchronization from one computer. Once the initial synchronization is successful, you can start synchronizing other PCs by pointing to the same synchronization location and connecting to the previously created profile.

3. What is the difference between "Sync" and "Sync all" buttons in main Sync2 window?You can create as many synchronization profiles as you want with Sync2. When you click the "Sync" button, only synchronization for the selected profile starts. When the "Sync all" button is clicked, synchronization of all profiles starts.

4. Does Sync2 synchronize the category list?

   No, Sync2 doesn’t synchronize the Outlook category list itself, but the categories of the items are synchronized.

5. I have synchronized my Outlook folders, but only some items were synchronized. How do I synchronize all items?By default Sync2 has filters for synchronization. You might want to remove them in Sync2 > Settings > Data Folders and Filters tab. Select each folder that you synchronize and click "Edit Filter..." button. Then remove or change the filters according to your needs.

6. Can I synchronize any synchronized folder with my PDA or Pocket PC?

   Any folder synchronized with Sync2 folder can be synchronized with PDA or Pocket PC. But usually the synchronization software (e.g. Microsoft ActiveSync) allows synchronizing only standard Outlook folders, i.e. Calendar, Contacts, Tasks, Inbox and Notes. You can’t synchronize any other folders or sub-folders.

7.  Do flags propagate to other users (PCs) along with items?

   Yes, flags do propagate.

8. Do attachments propagate to other users (PCs) along with items?

   Yes, attachments are also synchronized along with any Outlook item that supports attachments.

9. Can I synchronize my Inbox or Sent Items folders using Sync2?

   Yes, you can synchronize the standard Outlook mail folders (Inbox, Sent Items).

10. Can I use Outlook Rules?

    Yes, you can. But you can't synchronize Rules using Sync2.

11. We have created custom forms in Outlook. Can we synchronize information using these forms?

    Yes, the program supports synchronization with custom forms.

12. 4Team FTP Sharing service is free for 1 year, what will happen after that and what will it cost?

    4Team FTP Sharing service is free for 1 one year. To keep this service you need to purchase Sync2 update at http://www.4team.biz/purchase_sync2.asp and activate it.

13. When I try to add my machine to an existing profile, I get the following error from Sync2: "Access denied".
    This probably means that you have insufficient permissions to access your shared folder. Sync2 requires full (Read/Write/Modify) permission to access your profile folder and synchronize its data.

14. What are the Google Calendar synchronization limits?
    The maximum contact size is 36kb without an attachment. An item larger than that will not be synchronized to Google Contacts.
    The maximum amount of contacts that can be synchronized with Google Contacts sync is 9997.

15. What are the Google Contacts synchronization limits?
    The maximum amount of calendars that can be synchronized is 40.
    The maximum amount of events that can be synchronized in Google Calendar is 12408.
    Google Calendar may have a daily or hourly limit on how many items can be modified/added to Google calendar.

16. I receive an error that reads, "There is no email program associated to perform the requested action. Please install an email program or, if one is already installed, create an association in the Default Programs control panel." How do I fix this error?

    This error mostly occurs if you have installed Office 2010 version using “Click-to-Run” installation. Sync2 doesn’t currently support this type of Office 2010 installation. Please follow this link to get detailed instructions about how to get the proper Office 2010 version: http://www.slipstick.com/outlook/ol2010/click-to-run.asp

17. I receive an error that reads, "Sync2 is unable to run when Microsoft Outlook is not set as a default mail program." How do I fix this error?

    This error mostly occurs if you have installed Office 2010 version using “Click-to-Run” installation. Sync2 doesn’t currently support this type of Office 2010 installation. Please follow this link to get detailed instructions about how to get the proper Office 2010 version: http://www.slipstick.com/outlook/ol2010/click-to-run.asp

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