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The problem is still not yet resolved but Tyler, your rep, said to wait it will take a long time to sync. her responses were all excellent. i would prefer to be able to speak live with a tech support person
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That was really what I'd expect of a Support: Availability, Expertise, Kind conversation and a Swift help. Thank you very much indeed.
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Really appreciate that Andrew was able to hop on our user's computer and fix the issue that she was experiencing. Thanks again Andrew!
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Got really pushy about me purchasing additional products. Otherwise was very helpful
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Again, great service on the tech help. I appreciate it very much.
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will chat back later. my phone is having issues. not agent's fault
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Still working on getting Outlook 2007 removed. As this is interfering with Sync2 and my Outlook 2016. This configuration has been like this for a while and Sync2 had been working. Not sure what changed to cause Sync2 to stop. It was taking to long for the Microsoft fix program to work so I let Jeff go and will let the program run on it's own. I still may need to contact support once this has completed.
Service from Jeff was really good ...just need to let things run on my end
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Many thanks for the fast and competent support
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Andrew was an excellent source of knowledge and wisdom. He was kind, assuring and personable. I wish for him to be commended. Joel
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Each of the agents that helped were exceptional.